Shipping policy

Mil Máscaras Oficial will not be liable for any customs fees or any potential delays in the shipment.

Furthermore, it is the customer's responsibility to ensure that the shipment is in good condition upon delivery. Therefore, if the packaging is open or if its appearance raises any doubts or suspicions regarding the product's integrity, the customer should not accept it and should immediately notify Mil Máscaras Oficial through the Contact Form or by email at facturacion@milmascarasoficial.com.

Similarly, if, after opening and inspecting the product, the customer detects any irregularities, they must notify the seller within a maximum of two days of receipt.

Exceptional circumstances may arise that prevent these delivery times from being met, such as promotional periods, unforeseen issues with the courier service, system updates, or force majeure. However, Mil Máscaras Oficial undertakes to notify the customer in the event of any of the aforementioned circumstances.

If, at the time of delivery, no one is present at the indicated address and the package cannot be delivered, our Courier Service will contact the customer to find an alternative delivery solution. If, even after proposing alternative delivery solutions, the package continues to be undeliverable on repeated occasions, it will be returned to our facilities. The customer will be notified so they can choose their preferred shipping method and pay within 5 business days for the shipping label to be generated. If an order is returned to our warehouse, the customer has 15 calendar days to request reshipment. After this period, the package can no longer be claimed, and no returns or refunds will be issued.

National shipments, costs and delivery times:
IMPORTANT NOTICE: DUE TO SANITARY CONTINGENCY, MESSAGES MAY BE DELAYED WITH RESPECT TO THE DETAILED DELIVERY DATE.

 

Personal deliveries: BY THE HEALTH EMERGENCY, PERSONAL DELIVERIES ARE SUSPENDED, OUR ONLY SHIPPING WAYS ARE THROUGH THE PACKAGES WITH WHICH WE WORK.